Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回顾学习:外贸技巧 | 掌握催单的正确姿势才不会丢单~


    Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)回顾学习:外贸技巧 | 做好外贸价格谈判以及邮件营销的关键点是什么?询盘、订单翻倍必学技!

03断货 (out of stock)

    Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.[url] http://www.aliexpressPlease let me know for any further questions. Thanks.Best Regards,(Your name)


    Dear X,I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off. Please place your order before Friday to enjoy this discount. Thank you!Please let me know if you have any further questions. Thanks.Best Regards,(Your name)
05关于支付选择,提醒折扣快结束了        Hello X,Thank you for the message. Please note that there are only 3 days left to get 10% off by making payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). Please make the payment as soon as possible. I will also send you an additional gift to show our appreciation.Please let me know for any further questions. Thanks.Best regards,(Your name)


 Dear X,If you would like to place one order for many items, please first click "add to cart", then “buy now”, and check your address and order details carefully before clicking “submit”. After that, please inform me, and I will cut down the price to US$XX. You can refresh the page to continue your payment. Thank you.If you have any further questions, please feel free to contact me.Best Regards,(Your name)


    Dear X,We appreciated your purchase from us. However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the sooner you will get the item.If you have any problems making the payment, or if you don’t want to go through with the order, please let us know. We can help you to resolve the payment problems or cancel the order.Thanks again! Looking forward to hearing from you soon.Best Regards,(Your name)

回顾学习:销售技巧 | 外贸业务员如何委婉发催款邮件?

外贸客户开发 | 28封TOPSALES不同场景回复客户邮件经典模板,助外贸人订单翻倍!

Or Dear X,We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s very popular for its good quality and competitive price. Right now, we only have X lots of the X colors left. We would like to inform you that this product has a high risk of selling out soon .We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10% discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment is confirmed. If you need any help or have any questions, please let us know.Best Regards,(your name)

PS: We are one of the biggest suppliers on Ali Express. With more than 3 years’ experience in world trade, we are able to provide the best prices, the highest quality and the superior service. We inspect our products before shipping them out and provide a 1 year warranty for all products. We promise to give you a full refund if the products are not as described .If you have any questions, please contact us; we are happy to help you.


Dear X,Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.If you have any further questions, please feel free to contact me.Best Regards,(Your name)


 Dear X,Thank you for your inquiry and I am happy to contact you.I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.I appreciate for your understanding!Sincerely,(Your name)


Dear X,Thank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!Sincerely,(Your name)


 Dear X,Thank you for shopping with us.We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!If you have any further questions, please feel free to contact me.Best Regards,(Your name)


Dear X,Thank you for your inquiry; I am happy to contact you.We would like to confirm that we sent the package on 16 Jan, 2014. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by EMS; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank you for your patience.If you have any further questions, please feel free to contact me.Best Regards,(Your name)


 Dear X,Thank you for your inquiry; I am happy to contact you.Regarding your request, I am very sorry to inform you that we are not able to offer free samples. To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff. We believe trustworthiness is the key to a successful business.If you have any further questions, please feel free to contact me.Best Regards,(Your name)


Dear $buyer,We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards$my name



Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$my name



Dear $buyer,The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!Best Regards$my name



 Dear $buyer,I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.Best Regards$my name



Dear $buyer,I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.Thanks!$my name



 Dear $buyer,Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.Best Regards$my name



 Dear $buyer,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If there’s anything I can help with, please feel free to contact us. Thanks!Best Regards$my name

译文:真是对不起,您订购的产品目前缺货,我会与工厂联系什么时候能补上,并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXXXXXXXXXXXXXXXXX ,您可以看看。有什么我可以帮忙的,请随时与我们联系。谢谢!提示:请在横线处添加同类产品的链接。


 Dear $buyer,Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.Thanks & Best regards!$my name

译文:感谢您给我信息。目前我们正在进行促销,如果你购买了XXXX 个产品,我们可以为您提供XXX %的折扣。一旦我们确认您的付款,我们将及时发货。如果您有任何进一步的问题,请随时与我们联系。谢谢!提示:请添写希望买家购买的件数和您所能提供的折扣。


 Dear $buyer,Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know. Thanks!$my name

译文:感谢您对我们产品的兴趣,但很抱歉我们不能给您更低的议价。事实上,我们的上市价格是经过精心计算的且合理的,它已经让我的利润有限。但如果您一个订单购买超过XXXX件,我们将给你XXX %的折扣。有任何问题请联系我。谢谢!提示:请添加希望买家购买的件数和您所能提供的折扣。


Dear $buyer,Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply.Regards!$my name


Dear $buyer,Sorry, free shipping is not available for orders sent to XXXXXXXXXXXXXX. But we can give you a XXX% discount of the shipping cost.$my name译文:很抱歉,到XXXXXXXXXXXXXX不能免运费的,但是我们可以在运费上给你XXX %的折扣。提示:请填写地区和运费折扣。

回顾学习:外贸知识课堂 | 寄样知识之如何应对外贸客户不愿承担样品邮费的情况?

外贸客户开发 | 28封TOPSALES不同场景回复客户邮件经典模板,助外贸人订单翻倍!


Dear $buyer,We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.Best regards!$my name


外贸客户开发 | 28封TOPSALES不同场景回复客户邮件经典模板,助外贸人订单翻倍!


Dear $buyer,We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXXXXXXXXXX.I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me.$my name


外贸客户开发 | 28封TOPSALES不同场景回复客户邮件经典模板,助外贸人订单翻倍!


Dear $buyer,As Christmas/New year/…… is coming, we found XXXXXXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXXXXXXXX. Please click the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks.Regards$my name


回顾学习:外贸开发信系列 | 如何在外贸开发信中介绍新产品?配17个新品开发信模板

外贸客户开发 | 28封TOPSALES不同场景回复客户邮件经典模板,助外贸人订单翻倍!


Dear $buyer,Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you$my name


Dear $buyer,We offer drop shipping service. You can simply specify the shipping address and we will deliver the order to your designated address$my name




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